Shipping and Returns

Because your convenience is important to us, we utilize the services of the most reliable carriers in relation to your location to ensure that your packages get to you in the shortest delivery time possible.

We have located our distribution network throughout the United States to expedite delivery times to our customers. Due to this process, if your order consists of more than one item, the multiple items may not be housed at the same location. In attempt to expedite your order, you may receive one or two shipments if the items are arriving from separate distribution points.

If you do not want your order shipped separately, please call us at 1-877-BEST212 after you place your order. There may be a slight delay and additional charges added to your shipment. We are able to ship to most areas, but we do not deliver to P.O. boxes at this time.

The charges you pay for shipping are calculated on the selected method of shipment you choose when you place your order. Just because a certain method is chosen, does not mean the order will be received within the specified number of days. Please understand that we count the estimated shipping days from the date that we ship your order, not the date that you place your order.

Our customers are served on a first-come, first-served basis. We do not ship on holidays, Saturdays or Sundays. Orders placed on a Friday after 10:00 a.m. PST will be shipped the Monday following the date the order was placed.

International Orders
We are shipping internationally!
For international orders, shipping quotes, taxes and etc. please contact us at orders@bestondigital.com and we will contact you immediately and provide you with all the requested information.
Only wire transfer payments will be accepted for international orders. Our accounting department will provide you with all the necessary information is required to wire transfer the money to our bank account.

Returns

Our Return Authorization From Can Be Found At Return Merchandise Authorization form.

Any merchandise returned without a valid RMA number will be rejected by our receiving department.

WE ARE NOT RESPONSIBLE FOR ANY ITEMS RETURNED WITHOUT NOTIFICATION OR WITHOUT A VALID RMA. YOU MUST CONTACT US VIA PHONE OR EMAIL TO REQUEST AN RMA, AND TO GET THE CORRECT SHIPPING ADDRESS, AS WE HAVE SEVERAL DIFFERENT WAREHOUSE LOCATIONS. THE CORPORATE ADDRESS LISTED ON YOUR INVOICE IS NOT FOR RETURNS UNDER ANY CIRCUMSTANCES. WE ARE NOT RESPONSIBLE FOR ITEMS RETURNED TO THAT ADDRESS

To return a product, an RMA number (Return Merchandise Authorization ) must be fill out true RMA application form.

RMAs will not be issued via email or phone.
Returns must meet all applicable criteria: Please be advised if your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. All returns must be shipped back to us at the customers expense. All returns must include tracking numbers and insurance to insure the products safe arrival.

All Returns that are not exchanged are subject to a minimum of a 15% restocking fee and may vary up to 30% depending on the reason as well as the condition of the return.

Returns Must be Complete If your return is incomplete, it will be rejected by our Returns Warehouse and returned back to you.

All returns must include the following:
Original packaging (unopened manufacturer box, Styrofoam, plastic bags, unregistered warranties, etc.)

Original UPC. Do not remove the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.

Original packing slip. All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Receipt should be saved, as it is used for proof of purchase.

Shipping expenses are not refundable under any circumstances. Return shipping for returned items are the customer's responsibility. We do not issue call tags on any orders that have been shipped. We do not reimburse for any shipping cost incurred by the customer for returning or exchanging an item.

Free or $0 Shipped Orders:
In addition please note that any orders that are returned or refused which at time of sale had free shipping or $0 shipping, will be assessed a shipping and handling charge along with any appropriate restocking fees.

Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box and the RMA is written on the Outside Box, Not on the original manufacturer box. All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.) The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.

Basic Return Policy
Unless otherwise stated, you have 15 days from the date that you have taken delivery to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 15 days, but it does have to be in the possession of the shipper (along with the valid RMA) within 15 Days. No longer then 21 days from the date of purchase.

Special Return Policy
Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 15 days of the date your product left the warehouse.

RMA Conditions
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.

RMAs are valid only within the 21 day timeline specified in the Basic Return Policy or the shorter time lines specified in the Special Return Policies above. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are returning a product, you must pay return shipping fees.

Please visit the applicable manufacturer's website if you need to return a product directly to the manufacturer. This must be done if you are outside of our return policy.

Non-Returnable items
The following items are not returnable. Most of these items come with a manufacturer's limited warranty. If your item requires service, please contact the manufacturer directly.

• TVs and Video Displays 20" and above
• A/V components/Receivers/DVD Players
• Home Theater Systems
• Large Speakers (over 15lbs)
• Projectors
• A/V furniture, stands,mounts, and/or Racks
• Video Display Mounts (once installed)
• Plasma Travel Cases
• Apple iPods
• Cell Phones are NOT RETURNABLE for refund- Refurbished phone models can be returned for EXCHANGE ONLY within allotted exchange time. New phone models that are defective (DOA or otherwise), must be returned to the manufacturer for service or replacement.
• Extended Service Plans- Once an extended service plan is billed, it is registered with customer information. This is to protect the 3rd party service company from fraudulent. They may not be cancelled after this time, as we are unable to get credit for them after registration.
• Cables- such as HDMI, Component or RCA.
• Power Supplies- Surge Protectors, Power Conditioners, etc...

Please note: If a non-returnable items arrives defective or requires service within 15 days of receipt, it can not be returned, and must be serviced under the manufacturer's warranty. With most large screen displays this service may be done on-site, other items may be required to be taken to a repair center. If service is required please contact the manufacturer for replacement or contact a BestOnDigital LLC representative for assistance. Contact us toll free at 1-877-BEST-212 or email us at returns@bestondigital.com

Oversize Televisions
PLEASE BE ADVISED THAT INDUSTRY STANDARDS DO NOT RECOGNIZE ANYTHING LESS THE 25 DAMAGED PIXELS AS A DEFECT. PLEASE NOTE THAT WE WILL NOT ACCEPT ANY EXCHANGE OF A TV WITH LESS THEN 25 PIXELS BEING DAMAGED. THIS MUST BE HANDLED BY THE MANUFACTURER. THIS IS DUE TO THE HIGH COST OF SHIPPING ON THESE UNITS, WHICH WE OFFER FREE SHIPPING ON.

Oversize televisions (20 inches and larger) may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television:

You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will return the item to us. DO NOT REFUSE DELIVERY BASED ON A BOX THAT APPEARS TO BE SLIGHTY DAMAGED. IT IS COMMON FOR WEAR AND TEAR TO HAPPEN TO THESE BOXES DURING SHIPPING. REFUSED TV's THAT COME BACK WITH NO DAMAGED WILL BE ASSESED A RESTOCKING FEE. WE CANNOT COVER SHIPPING 4 WAYS ON A TV THAT IS NOT DAMAGED. IF THE SHIPPER LEAVES, AND WHEN YOU UNCRATE THE PACKAGE YOU DISCOVER DAMAGE, IT IS COVERED UNDER OUR “CONCEALED DAMAGE CLAUSE”. WE CAN CLAIM THIS, AND GET IT REPLACED TO YOU AT NO COST.

You must sign the shipper's release form (Only if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV. After delivery, contact the manufacturer directly or check any applicable warranty you might have after delivery. (This only applies to defects, not damages).

Return Shipping
Customers are responsible for the return shipping to our warehouse. In the case of an exchange of a defective unit, BestOnDigital LLC will provide and pay for the outbound shipping of replacement merchandise. Returned merchandise must arrive no later than 14 days after issuance of a Return Authorization Number.